Shipping policy
This Shipping Policy explains how we process and deliver orders placed on everstein.eu.
All orders are shipped from our warehouse in Germany.
Shipping coverage
We currently ship to most European countries, including Germany, France, Spain, and other EU regions.
If you are unsure whether we deliver to your location, please contact us at info@everstein.eu before placing an order.
Processing time
Orders are usually processed within 1–2 business days after payment confirmation.
Delivery time
Germany: 3–5 business days (fastest 2–3 business days)
Germany to France, Spain, and other EU countries: 7–8 business days (fastest 5–6 business days)
Shipping carriers
We work with reliable European carriers including DHL, DPD, and GLS.
The final carrier may vary depending on destination and logistics allocation.
Shipping cost
We offer free shipping on all orders within Europe.
All shipping costs are already included in the product price, and no additional delivery charges will be applied at checkout.
Order tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status at any time.
We encourage customers to closely monitor shipment updates to avoid any potential delivery issues.
Delivery notes
To ensure smooth delivery, please make sure your shipping address is complete and accurate.
We also recommend informing the carrier of any special circumstances that may affect delivery, including but not limited to:
- Limited access roads or narrow driveways
- Dead-end streets
- Locations requiring special access or instructions
- Preferred drop-off locations (e.g. side entrance, garage, reception desk)
Additional charges may apply for failed delivery attempts or special handling requirements.
Damaged or missing items
We carefully package all orders to minimize damage during transit.
If your order arrives damaged or incomplete, please contact us within 7 days of delivery.
To help us resolve the issue efficiently, please provide photos or videos of the product and packaging.
Please retain all original packaging materials until your case has been resolved.
Do not dispose of the item before receiving further instructions from our support team.
Important note
Our delivery service does not include installation or assembly. However, all necessary parts and accessories required for installation are included in the package.
If you encounter any issues during installation, please contact us for assistance.
Contact
If you have any questions regarding shipping or delivery, you can contact us at: