Returns & Refunds

RETURN & REFUND POLICY

1. ORDER CANCELLATION

Prior to Shipment: You may request to cancel your order free of charge at any time before the parcel has been dispatched from our European fulfillment center. Once canceled, a 100% full refund will be automatically credited to your original payment method.
After Dispatch: If your order has already shipped or handed over to our logistics carriers (DHL, DPD, GLS), it cannot be intercepted in transit. Please receive the delivery and initiate a standard return request in accordance with our 30-day return procedure below.

2. 30-DAY VOLUNTARY RETURN POLICY

Beyond the mandatory European statutory 14-day right of withdrawal, EVERSTEIN offers an extended 30-day return guarantee.

You may initiate a return within 30 calendar days from the date you (or a third party designated by you) receive physical delivery of the goods.

Eligibility Criteria for Returns:

Pristine Condition: The item must be in its original, brand-new condition, unaltered, and complete with all original parts, mounting brackets, gaskets, instructions, and protective internal padding.
No Plumbing/Water Contact: Sanitary and bathroom hardware (such as shower systems, thermostatic mixers, and bathtubs) must not have been connected to water lines, installed into walls, or piped. Products exhibiting water stains, plumber's tape, pipe marks, or installation scratches cannot be accepted for a full refund.
Customized Items: Custom-tailored or specially fabricated orders are non-returnable unless defective.

3. RETURN PROCESS & RETURN SHIPPING COSTS

Step 1: Request Return Authorization (RMA)

Contact our European customer care team at info@everstein.eu with:

Your Order Number (e.g., #EU-1001)
The SKU / product model being returned
Clear photos of the outer packaging and the unused product condition

Step 2: Receive European Return Address

Our team will provide return instructions and authorize the designated European warehouse address (located in Germany / EU). Please do not ship any parcel back without obtaining RMA instructions from us first.

Step 3: Dispatch & Tracking

Carefully repack the item in its protective shipping box and provide the carrier tracking code to info@everstein.eu once shipped.

Shipping Cost Allocation:

Quality Issues, Defects, or Transit Damage: EVERSTEIN covers all return freight charges or provides a prepaid return shipping label.
Customer Personal Preference (Change of mind, incorrect dimensions, mismatch with decor): The customer is responsible for the direct shipping cost of returning the goods to our European warehouse. We recommend using a trackable and insured shipping carrier.

5. REFUND TIMELINE & PAYMENT CREDITS

Once your return parcel arrives at our European facility, our quality control team will inspect the item within 2–3 business days.

Refund Approval: Upon successful inspection, your refund will be processed immediately.
Reimbursement Channel: Refunds are credited strictly back to the original payment method used during checkout (EUR).
Processing Time:PayPal: Typically credited within 24–48 hours.Credit Card / Apple Pay / Google Pay / Local Gateways: Typically 3–7 business days, depending on your card issuer or banking network.

Late or Missing Refunds:

If you have not received your funds after 10 business days:

Re-check your online bank account or transaction statement.
Contact your bank or credit card provider, as processing delays may occur before transactions officially post.
If issues persist, please reach out to info@everstein.eu; our financial desk will provide the bank transaction reference (ARN/receipt).

Please ensure the accuracy of your delivery address and monitor the carrier tracking link provided in your dispatch email. If a parcel cannot be delivered due to an incorrect address, repeated customer absence, or refusal to collect from a designated European parcel pickup point:

The shipment may be returned by the carrier to our distribution warehouse.
Upon receipt of the returned shipment, we will contact you to arrange redelivery or issue a refund minus the direct return shipping costs incurred by the carrier.

6. FAILED DELIVERY & UNCLAIMED PARCELS

The shipment may be returned by the carrier to our distribution warehouse.
Upon receipt of the returned shipment, we will contact you to arrange redelivery or issue a refund minus the direct return shipping costs incurred by the carrier.