Shipping Policy

SHIPPING & DELIVERY POLICY

Thank you for shopping at everstein.eu. We are committed to delivering your bathroom fixtures, shower systems, and accessories safely and efficiently across Europe.

1. SHIPPING DESTINATIONS & SHIPPING COSTS

We proudly offer FREE SHIPPING on all orders within Europe.

Coverage: We deliver to Germany, France, the United Kingdom, Italy, Spain, and selected European Union countries.
Transparent Pricing: All shipping costs and statutory Value Added Tax (VAT) are already included in the displayed product price. No hidden freight or handling fees will be charged at checkout.

2. PROCESSING & DELIVERY TIMES

All orders are dispatched from our centralized European warehouse facilities.

Order Processing Time:
Orders are typically verified, packed, and handed over to carriers within 1–2 business days (Monday – Friday) following payment confirmation.
Estimated Delivery Transit Times:Germany: 3–5 business days (Fastest delivery within 2–3 business days)France, Spain, Italy & other EU Destinations: 7–8 business days (Fastest delivery within 5–6 business days)United Kingdom: 5–8 business days (Subject to standard customs processing)

Note: Pre-order or made-to-order items will follow the specific lead time stated on the product page (typically shipping within 2–4 weeks).

3. SHIPPING CARRIERS & SHIPMENT TRACKING

To ensure prompt and reliable delivery across borders, we partner with top-tier European logistics networks:

Our Carrier Partners: DHL, DPD, GLS, and specialized freight carriers for oversized cargo.
The designated carrier is automatically selected based on the parcel's dimensions, weight, and delivery destination.
Tracking Your Order: Once your order departs our warehouse, you will receive an automatic dispatch confirmation email containing your direct parcel tracking link. You can also monitor your shipment anytime via our online tracking page or by contacting our support team.

4. DELIVERY CONDITIONS & SPECIAL ACCESS

Standard parcel services deliver directly to your front entrance. For heavy or bulky fixtures (such as bathtubs or complete shower panels):

Curbside Delivery: Oversized shipments may be fulfilled via pallet delivery (curbside/first accessible threshold).
Access Restrictions: Please notify our team in advance if your delivery address has vehicle access limitations, such as:
Narrow alleys, cobblestone streets, or dead-end lanesStrict low-emission zones or truck weight restrictionsIsland or remote locations requiring ferry coordinationSpecific gated access or security codes

Failure to notify carriers of severe access limitations may result in delivery delays or re-routing fees.

5. INSTALLATION & ASSEMBLY NOTICE

Our delivery service does not include plumbing installation or assembly services.

All fixtures come complete with the necessary mounting accessories, hardware, and installation manuals.
We strongly recommend having your EVERSTEIN sanitary fixtures installed by a certified plumbing professional to ensure optimal performance and warranty compliance.
Need digital manuals or technical diagrams? Contact our support team for prompt assistance.

6. INSPECTION UPON ARRIVAL & DAMAGE CLAIMS

Bathroom and sanitaryware hardware require careful transit handling. While we utilize reinforced, drop-tested protective packaging, please inspect your packages thoroughly upon arrival.

What to do upon receiving your shipment:

External Box Check: Inspect the carton exterior for severe dents, tears, punctures, or signs of water exposure.
Note on Bill of Lading (CMR / Delivery Slip): If visible damage is present, write "Damaged upon arrival" or "Accepted subject to inspection" before signing the carrier's handheld device or receipt. In cases of severe transit destruction, you have the right to refuse the parcel by stating "Refused Due to Damage".
Hidden Damage Reporting: If package damage is discovered after the courier has departed, contact us within 48 hours at info@everstein.eu.

Steps to expedite a replacement or refund:

Retain all original packaging, inner foam protection, labels, and outer cartons.
Take clear photos or short video clips showing the parcel shipping label, the damaged box, and the affected fixture area.
Email our support team with your order number. We will initiate a prioritized carrier claim and dispatch a replacement component or complete unit right away.