SECTION 1 – ONLINE STORE TERMS & ELIGIBILITY
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have given us your express consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws in your jurisdiction (including but not limited to copyright and intellectual property laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS & CONTRACT CONCLUSION
We reserve the right to refuse service to anyone for legitimate reasons at any time in compliance with applicable European consumer laws.
You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted in accordance with PCI-DSS standards during transfer over networks.
The presentation of products on our online store does not constitute a legally binding offer, but an invitation to order. By clicking the order confirmation button (e.g., "Pay now" or "Buy with Shop"), you place a binding order for the goods contained in your shopping cart. Contract conclusion takes place when we send you an explicit order confirmation email or dispatch the goods.
SECTION 3 – ACCURACY AND TRANSPARENCY OF INFORMATION
We make reasonable efforts to ensure that information on this site is accurate, complete, and current. However, descriptions, dimensions, and specifications for sanitary and bathroom fixtures are provided for guidance. Technical drawings and installation guidelines should always be verified prior to rough-in plumbing work.
We reserve the right to modify the contents of this site at any time, but we have no obligation to retroactively alter specifications for orders already confirmed.
SECTION 4 - PRICES, VAT, AND MODIFICATIONS
All prices displayed on everstein.eu are quoted in Euros (EUR) and are inclusive of applicable Value Added Tax (VAT) for deliveries within the European Union, unless explicitly stated otherwise. Delivery and shipping costs, where applicable, are calculated and clearly shown before you complete your order.
Prices for our products are subject to change without prior notice. Price changes will not affect orders that have already been confirmed by us.
SECTION 5 - PRODUCTS, SPECIFICATIONS, AND IMAGES
Certain products or Services may be available exclusively online through the website. We have made every effort to display the finishes, colors, and textures of our hardware (such as Matte Black, Chrome, and Brushed Nickel) as accurately as possible. However, display settings on individual monitors may cause slight variations.
We reserve the right to discontinue any product at any time or limit order quantities in justified circumstances (e.g., suspected unauthorized commercial reselling or severe inventory allocation constraints).
SECTION 6 - RIGHT OF WITHDRAWAL & EXTENDED 30-DAY RETURN POLICY
We want you to be completely satisfied with your EVERSTEIN purchase. Beyond the statutory requirements under EU consumer law, we offer an extended 30-day voluntary return policy.
- Statutory Right of Withdrawal (14 Days):
If you are a consumer residing within the European Economic Area (EEA), you have a mandatory statutory right to withdraw from this contract within 14 calendar days without giving any reason, counted from the day you (or a designated third party other than the carrier) receive physical possession of the goods. - EVERSTEIN Extended 30-Day Money-Back Guarantee:
To provide greater peace of mind, EVERSTEIN extends this return window to 30 calendar days from the date of product delivery. Within these 30 days, you may return any standard item for a refund or exchange without providing any justification. - Exercising Your Return:
To initiate a return or withdrawal, simply notify our customer care team with an unequivocal statement and your order number by contacting us at info@everstein.eu. Our team will provide the appropriate return merchandise authorization (RMA) instructions and local European return warehouse address. - Effects of Return & Reimbursement:
Once we receive the returned goods (or valid proof that they have been dispatched), we will issue a full refund of all payments received from you, including initial standard shipping charges, without undue delay and within 14 days. Refunds will be processed using the same payment method used for the original transaction. - Return Conditions:
Items must be returned complete, unaltered, undamaged, and securely packaged (preferably in their original product packaging with all accompanying accessories and documentation). To receive a full refund, items must not have been installed, piped, connected to water, or used beyond what is necessary to inspect their condition and functionality.
Detailed steps, exceptions (e.g., custom orders), and shipping guidance are set forth in our dedicated Refund Policy.
SECTION 7 - LEGAL GUARANTEE OF CONFORMITY (WARRANTY)
Under EU consumer law, you are entitled to a mandatory statutory legal guarantee of conformity of at least five (5) years from the date of delivery.
If a delivered product is defective, does not match the agreed specifications, or is unfit for its intended purpose, you have the right to request:
- Repair or replacement of the product free of charge; or
- A proportional price reduction or full termination of the contract (refund) if repair or replacement is impossible or disproportionate.
Any additional commercial warranties provided by EVERSTEIN do not limit or replace your statutory legal warranty rights under your national jurisdiction.
SECTION 8 - ACCURACY OF BILLING AND ACCOUNT DATA
You agree to provide current, complete, and accurate purchase, delivery, and contact information for all orders placed on our store. You agree to promptly update your contact and billing details so that transactions can be executed smoothly and legal invoices issued accurately.
SECTION 9 - OPTIONAL THIRD-PARTY TOOLS & EXTERNAL LINKS
We may provide access to third-party tools (such as localized parcel tracking widgets or installment payment gateways) which are operated under their respective terms and privacy policies. Any use by you of optional tools is at your discretion.
Our website may contain hyperlinks to third-party websites. We are not responsible for examining or evaluating external content or practices, nor do we assume liability for third-party websites or services.
SECTION 10 - DATA PROTECTION & PRIVACY
The processing of your personal data collected in connection with your order and website use is strictly governed by our Privacy Policy, prepared in full compliance with the European General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).
SECTION 11 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms, you may not use the site or its content:
- For any unlawful purpose or to solicit others to perform illegal acts;
- To violate any applicable European, national, or local regulations, directives, or laws;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To transmit malicious software, worms, or scraping bots;
- To collect or harvest personal data of other users without explicit consent.
SECTION 12 - LIMITATION OF LIABILITY
Nothing in these Terms of Service shall limit or exclude our liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Mandatory statutory liability under applicable product liability legislation;
- Gross negligence or willful misconduct.
Subject to mandatory consumer laws, our liability for non-statutory indirect or consequential damages shall be limited to foreseeable damages typical for the contract.
SECTION 13 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless EVERSTEIN, its officers, employees, and affiliates from any third-party claims or damages resulting from your culpable breach of these Terms or infringement of third-party rights.
SECTION 14 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable European or national consumer laws, that provision shall be severed without affecting the validity and enforceability of the remaining provisions.
SECTION 15 - DISPUTE RESOLUTION & ONLINE DISPUTE RESOLUTION (ODR)
We encourage customers to contact our customer support team directly at info@everstein.eu to resolve any disputes amicably.
In accordance with Article 14(1) of Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumer disputes, accessible at:
https://ec.europa.eu/consumers/odr
We are neither obliged nor committed to participate in alternative dispute resolution proceedings before a consumer arbitration entity unless required by specific national regulations.
SECTION 16 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any purchase contracts shall be governed by and construed in accordance with the substantive laws of the European country in which the merchant's European operating entity is registered.
However, if you are a consumer habitually resident within an EU Member State, you also enjoy the protection afforded to you by mandatory provisions of the law of your country of habitual residence (pursuant to Article 6(2) of Regulation (EC) No 593/2008 - Rome I). You may bring legal proceedings in the competent courts of your Member State.
SECTION 17 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to modify these Terms to reflect changes in our services, technical conditions, or statutory requirements. Changes will apply to future contracts and will not affect orders concluded prior to the modification date.
SECTION 18 - CONTACT INFORMATION
Questions regarding the Terms of Service should be directed to:
EVERSTEIN Europe
Email: info@everstein.eu
Customer Support: Monday – Sunday, 9:00 – 17:00 (CET)
